FAQ

Have a question or need help? Send us an inquiry by clicking HERE or by visiting the CONTACT page. Below are some common questions received from our customers. Please review before inquiring as most questions are listed.

Where are you located?
We're an Online fashion store. Our headquarters is based in Northern Michigan.

Can I pickup my order?
Unfortunately our distribution center isn't open to the public. We are an online store  &  do not allow pickup orders at this time.

What payment methods do you accept?
We accept all major credit cards, debit cards  as well as pay pal on our secure site.

How do I change or cancel my order?
Our orders are very important to us and we aim to fulfill them as quickly as possible. While we can not alter or cancel an order after it has been placed. You are welcome to return eligible  items  to us in accordance with our RETURN POLICY.

How can I track my package?
Please use the TRACK MY ORDER tab at the bottom of the page for quick access. You will receive a link in your shipping conformation email to the tracking history. From there, you can monitor your packages progress until it's delivered. You may also visit USPS or UPS and enter your tracking number emailed to you.

I placed an order & forgot to use my code. What can I do?
Orders that have been placed cannot be changed in any way. The good new is you can use your code on your next order.

My purchase is over $75. Why hasn't the shipping been waived?
Free shipping over $75 applies to U.S. domestic orders when the total of the order minus any discount applied is equal or greater than $75 (subtotal) and you use code FREESHIP at checkout.

Note: Take your promotion code into consideration when calculating your total. 

I do not have a PayPal. Is there another way to pay?
You don't need to have or create a PayPal account to shop with us. Your credit or debit card can still be used via PayPal. This will prevent any delay with your order or cancellation of you order.

What if my card is declined?
If your Payment Method is declined you will have the opportunity to enter a new card number or an alternative form of payment prior to completing your purchase.

Why are there two charges on my account?
If the funds are pending, then what you're seeing on your bank account is an authorization. Authorizations are typically conducted by Banks to ensure sufficient funds and account authenticity. Should you need assistance speeding up this process contact the issuing Bank.

What if I placed an order and never received a conformation email?
If you do not receive an email from Kurve Style within a few hours of placing your order, check your Spam Folder. Alternatively the email you provided could be spelled incorrectly, or the  email on file could be inactive or incorrect. If you still need assistance please contact us by clicking HERE.

How long will it take my order to ship?
Depending on availability and credit verification most orders will ship within 3-7 business days from the date of receipt. Orders will not be shipped on weekends or holidays. Once your order has shipped PayPal will atomically send your tracking number to the email you provided.

Note: Expect longer processing times & shipping delays around holidays. We recommend placing orders at least a week  ahead of time around holidays.

I placed an order and don't see any movement from Kurve Style. Whats going on?
There are several reasons why your order may have been delayed. Most orders leave our distribution center within 2-3 business days of the order being placed. 

• In some cases we may hold orders that run the risk of being fraudulent, or that need additional review or verification to protect our #KurveDollz. A member of our team will reach out to you directly if your order will be delayed due to it being reviewed.

• In some cases we may run out of a hot item that  is expected to be back in stock within 3 business days. If this was your only item, rather than cancelling your order we will hold it until we can fulfill your order. A member of our team will send you an email to notify you of the delay. 

• For multiple item orders the out of stock item will be cancelled so that we can get your order out as quickly as possible. A team member will email you to see if you want to replace the out of stock item or want your item credited to an e-gift card.

Why was my order cancelled?
There may be several reasons why your order has been cancelled. If you order a single item and we are unable to fulfill the order because (1) Item being out of stock  or (2)An unexpected delay of our ability to replenish your item in a timely manner.  Your order will be cancelled and your original form of payment will be credited with the full amount of your order (Minus any discounts used when placing the order). If you used an E-Gift card you will be issued a new E- Gift Card for that portion of your payment.

• In some cases we're unable to verify the billing information that was entered on the order. If the billing address does not match what the credit card issuer or Bank has on file, the order may be automatically cancelled. 

If your order has been cancelled for this reason please contact your bank or credit card issuer to verify your billing info. Once updated, please create a new order with the correct billing information.
When we're unable to process an order, we will automatically cancel and issue a refund. You will receive an email conformation notifying you of this change. Please allow 7-10 business days for the amount to post to your account, although the average time frame for refunds to post is 2-5 business days.

How do I know that my package has shipped and is on the way?

Once you place an order you will receive an automatic email conformation. Once your order has processed and is ready to leave our distribution center you will receive an email from Pay Pal with shipping information. Please note that the shipping information email does not necessarily mean that the carrier USPS or UPS has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Have your tracking number? Check the status of your order HERE

Please allow 2-3 days from the time you place your order for its status to update.

I received a defective item what do I do?
Please see our SHIPPING POLICY  for our policy on defective items.

I submitted an inquiry, when will I hear back?
The Kurve Style Team is committed to serving our #KurveDollz in a timely manner. Once an inquiry has been submitted please allow 24-48 hours for a response from a member of our team. This does not include weekends, or Federal Holidays.

STILL NEED HELP?  CLICK HERE  TO CONTACT US.